Dear @airindiain , thank u for losing my luggage, yet again. And maybe u need to teach your staff a thing or two about basic manners.
— kriti kharbanda (@kriti_official) February 21, 2020
Kindly accept our sincere apologies ma'am. Please DM your file reference no. and baggage tag no. along with flight details for us to check with our baggage team.
— Air India (@airindiain) February 21, 2020
I would love to accept your apologies, but unfortunately there’s still no sign of my luggage. Also, your teams at the Mumbai or Goa airport, haven’t had the decency to even get back to me and share the whereabouts of my luggage.
— kriti kharbanda (@kriti_official) February 21, 2020
Ms Kharbanda the baggage is reaching GOA Airport from Mumbai by 2330 today. Kindly help us with your contact details for us to deliver your bag.
— Air India (@airindiain) February 21, 2020